Hotel Policies

CHECK IN: 4:00PM CHECK OUT: 12:00PM

CANCELLATION POLICY:

Please note, our cancellation policy varies based on seasonality and package booked. It will be listed accordingly in the booking engine and in your confirmation email. To cancel or modify your reservation, please call 800-611-5545.

DEPOSIT:

No deposit required, credit card to guarantee

PET POLICY:

Pets of all shapes and sizes are welcome at The Charleston Place. Please let our reservations team know if you plan on bringing your furry friend so we can ensure that they are well taken care of. Pets are not permitted in the restaurants and bars, and unattended in the guest rooms. Pet sitters are available through the concierge.

ROLLAWAY BEDS:

No rollaway beds, some suites have sofa bed

THIRD/FOURTH PERSON FEE (21 and up): $50 per person, per night

EARLY DEPARTURE FEE: One night room and tax penalty

NO SHOW:

Full cost of stay applies as penalty 

TAXES:

Room tax effective May 1, 2020: 14% room tax, $2.28 city destination fee per night

GROUP BOOKINGS:

Ten or more rooms is considered a group and should be directed to sales department at sales@charlestonplace.com

TRANSPORTATION

PARKING:

$39 per night for Valet parking, $24 per night for Self parking

3 electric car stations (2 Tesla and 1 universal) Only available to guests using Valet

Airport shuttle van (will stop at other hotels, not run by The Charleston Place): $14 per person

Private car pickup with sign arranged by hotel:

1-2 people $95, 3-5 people $115, up to 14 people $180