Frequently Asked Questions

Check-in begins at 4:00 PM. Check-out is at 12:00 PM.

We are happy to accommodate early arrivals before 4:00 PM, subject to availability. Early check-in is not guaranteed. Guests arriving after 10:00 PM must contact The Charleston Place in advance to arrange for late check-in. Late check-out is available for a fee, subject to availability.

Our cancellation policy varies based on seasonality and the package booked. It will be listed in the booking engine and your confirmation email. To cancel or modify your reservation, please call 843.722.4900.

Note that a change in the length or dates of your reservation may result in a rate change. All communication in relation to your reservations and itinerary will be confirmed in writing, including any modifications.

A $100 per night deposit will be preauthorized for any incidentals.

A daily resort experience fee ($55 + tax per room) covers thoughtful amenities and services throughout your stay, from welcome drinks to a seamless checkout. You’ll have access to our pool and fitness center, cruiser bicycles to explore the city, electric vehicle charging facilities, and the full benefits of our fleet of BMW house cars, whether for personal test drives or complimentary drop-offs within a 15-block radius. Our dedicated concierge is on hand to assist with your every need, from booking spa appointments or a private yacht charter at The Cooper to arranging experiences, dining, and transportation across Charleston. All guests are entitled to priority reservations at Beemok Hospitality Collection restaurants.

In your room, you’ll enjoy morning coffee service (along with your own self-serve selection, refreshed daily) and digital newspapers and magazines through PressReader to read as you sip, as well as afternoon refreshments, mountain spring water in recyclable aluminum bottles, and nightly turndown. High-speed Wi-Fi is available throughout the property.

All amenities and services are subject to availability and may change at any time. Certain experiences may incur additional charges.

A credit card is required at the time of check-in. Guests must be 21 or older to make a reservation or check in for a stay.

Our rooms with double beds can accommodate a maximum of four guests, while rooms with king beds can accommodate a maximum of three guests. Larger groups have the option to connect adjoining rooms or reserve the Two-Bedroom Suite, which can accommodate eight guests.

The Charleston Place is located in the center of Charleston’s Historic District. The hotel’s main entrance and valet parking can be found at 205 Meeting Street, with additional pedestrian entrances on King Street and Market Street. For full parking and transportation information, click here.

Select room and suite types can connect to adjoining accommodations in order to host more guests. These include Premier King Rooms, Premier King Balcony Rooms, Junior Suites, Luxury Suites, and the Presidential Suite.

Yes. Specialty furniture is available by request, subject to availability. Please contact a Concierge or Butler to request an item. We recommend making requests in advance of your stay.

Yes. Our accessible rooms and suites feature 32-inch-wide doorways and lowered peepholes, deadbolts, and electrical outlets. Their hearing and vision accommodations include closed-caption TVs, TTY-compatible phones, and flashing door knockers. The accessible bathrooms are equipped with roll-in showers, grab bars, bathtub seats, adjustable hand-held shower wands, and lowered vanities.

For specific ADA rooms or equipment needs, please contact our reservations team. We’re happy to assist with any special requests.

We are dedicated to ensuring a comfortable and inclusive experience for all guests. Our accessibility features include accessible entrances for the main hotel, fitness center, spa, meeting spaces, restaurants, and lounges, as well as accessible elevators and clear pathways to guest rooms, meeting rooms, and amenities. Our ADA-accessible swimming pool features a lift. ADA parking is available in an adjacent city lot, and registered service animals are always welcome at The Charleston Place.

None of the hotel’s restaurants require reservations. However, reservations are strongly recommended for The Palmetto Cafe, where availability is often limited during peak hours. Reservations are not available at The Thoroughbred Club or Perch. 

The Charleston Place offers in-room dining between the hours of 6:30am-10:30am and 11:30am -11:00pm.

The Charleston Place and its restaurants will make all efforts to accommodate dietary restrictions and allergies. Contact reservations@bhc.com in advance with any specific questions or requests. Please advise your server of any restrictions or allergies when dining with us.

Yes. These services can be arranged through a Concierge or Butler.

Please contact us at cph.loss.prevention@bhc.com or 843.937.9099 to inquire about lost items. We cannot guarantee that lost items will be retrieved or stored for any length of time.

Please contact billing@bhc.com with any billing questions.

We welcome all feedback about your time with us. Please share it at reservations@bhc.com. We also appreciate feedback shared on TripAdvisor.

The Charleston Place is accessible to all ages. We are proud to be a trusted travel destination for families visiting Charleston.

We welcome pets of all sizes at The Charleston Place (maximum two pets per stay). Please let our reservations team know if you plan on bringing your furry friend, so we can ensure that they are properly accommodated. Pets are not permitted in restaurants and bars on the property, nor may they be left unattended in guest rooms. Pet sitters are available through the Concierge.

The pool at The Charleston Place is exclusive to registered hotel guests. To respect our guests’ privacy, visitors of guests are not permitted on our pool deck. No glassware, coolers, or water toys of any kind are allowed in the pool area. Cover-ups and footwear are required inside the hotel. Slippers and robes are available in each of the hotel’s guest rooms. Children 12 and under must be supervised by an adult at all times. Jumping and excessive splashing are not allowed.

Debit and credit cards will be authorized at check-in for the length of your stay, plus an amount to cover incidentals. The authorized amount will be held until check-out, at which time the actual charges incurred during the stay will be processed. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or charges.

Proper attire, including shirts and shoes, is required in all hotel facilities and restaurants.

The Charleston Place is a 100% smoke-free property. A cleaning fee of $300 per day will be charged for smoking in any indoor spaces, balconies, or outdoor patios.

Guests staying at The Charleston Place are welcome to take casual personal photographs throughout the property. Professional photography, engagement sessions, family portraits, influencer content, commercial photography, and any shoots involving professional equipment are subject to prior approval, regardless of guest status. For photography inquiries, please contact marketing@bhc.com or speak with a Concierge.

Gift cards can be used for stays, dining, wellness treatments, and experiences at The Charleston Place or our sister hotel, The Cooper. They are also eligible at our sister restaurant, Sorelle. Gift cards are not redeemable for cash, refunds, or credit (except where required by law).

BHC gift cards never expire. After 24 months of inactivity, a $2 monthly fee will apply until the card is used again or the balance reaches $0.

Lost, stolen, or unauthorized gift cards will not be replaced.

For U.S. residents, disputes must be resolved through binding arbitration or small claims court, in accordance with applicable law. Non-U.S. residents may submit disputes in writing to legal@beemok.com.

Nearly every aspect of The Charleston Place will be renovated, including all guest rooms as well as the lobby, courtyards, food and beverage venues, spa, pool and event spaces.

To minimize disruption, work is being completed in several phases. We anticipate our transformation to be complete in late 2028.

In consideration of our guests, colleagues and the local community, The Charleston Place is being renovated in phases. We’ve taken steps to ensure your stay will be minimally impacted, such as blocking off rooms and public spaces that may experience disruptions.

All who stay with us during renovations will be able to experience our full range of Club amenities, including a dedicated butler service and access to the Club Lounge, serving a complimentary food and beverage menu that rotates daily. Guests can also enjoy our rooftop restaurant, Perch, and in-room dining upon request.

Work will occur Monday through Friday between approximately 8:30am to 6pm.

You’ll still arrive via our familiar porte-cochère entrance. From February 10th through May 16th, you’ll check in at the current front desk on the 1st floor. Beginning May 17th, guests will be escorted to the 7th floor for check-in.

Your reservation will include a personal Butler to ensure your stay is as seamless as possible. You’ll have exclusive access to our Club Lounge, where all food and beverage is complimentary and menus are refreshed daily, as well as our pool, open year-round from 8am to 8pm. Our rooftop restaurant, Perch, will be open from 12pm-5pm through the winter months and 11am-8pm in summer, spring and fall. In-room dining is available from 6:30am-10:30am for breakfast, with the all-day menu served 11:30am-11pm.