Hotel Policies & Terms

Booking Policy 

Booking Policy 

A credit card is required at the time of booking and is subject to terms and conditions specified in the guarantee, cancellation, and no-show policy of the rate description. Maximum of 4 guests permitted per room with double beds, and 3 guests permitted per room with a king bed. Guests must be at least 21 years old to book a reservation. 

Credit & Debit Card Policy 

Debit and credit cards will be authorized at check-in for the length of your stay, plus an amount to cover incidentals. The authorized amount will be held until check-out, at which time the actual charges incurred during the stay will be processed. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel is will not be responsible for any resulting fees or charges. 

Check-In 

Check-in time is after 4:00 PM. 

The minimum age requirement for check-in is 21. 

All reservations will be held until 10:00 PM on the date of arrival. 

Guests arriving after 10:00 PM must contact The Charleston Place in advance to arrange for late check-in. 

A credit card is required at the time of check-in. 

A $100 per night deposit will be preauthorized for any incidentals. 

Check-Out 

Check-out time is 12:00 PM. 

Payment must be rendered in full at the time of check-out. 

Early Arrivals 

We are happy to accommodate early arrivals before 4:00 PM, subject to availability. We will make every effort to get guests in earlier than the quoted check-in time, but there may be circumstances that will prevent us from doing so. Therefore, it will be noted as a “request” based on availability. 

Cancellations 

Please note, our cancellation policy varies based on seasonality and package booked. It will be listed in the booking engine and your confirmation email. To cancel or modify your reservation, please call 800-611-5545. 

Modifying Your Reservation 

Note that a change in the length or dates of your reservation may result in a rate change. All communication in relation to your reservations and on your property itinerary will be confirmed in writing including any modifications. 

Pets 

We welcome pets of all sizes are welcome at The Charleston Place. Please let our reservations team know if you plan on bringing your furry friend so we can ensure that they are well taken care of. Pets are not permitted in restaurants and bars on property, nor may they be left unattended in guest rooms. Pet sitters are available through the Concierge. 

Parking 

The Charleston Place offers valet parking only. Valet parking is $56 per night. During the Reimagination of The Charleston Place, our Tesla and Universal chargers will not be available for use. For self-parking, guests may use the City of Charleston parking garage is located adjacent to the hotel, accessible from the hotel’s Meeting Street and Hasell Street entrances. 

Pool & Hot Tub Policy 

*Please note that the rooftop pool and hot tub are closed until late summer as part of our ongoing Reimagination. 

The pool at The Charleston Place is exclusively for registered hotel guests. We respect the privacy of our guests and the quiet and relaxing nature of our pool. Visitors of guests are not permitted on our pool deck. No glassware or coolers are allowed in the pool area. Cover-ups and footwear are required inside the hotel. Slippers and robes are available in each of the hotel’s guest rooms. Children 12 and under must be supervised by an adult at all times. No water toys of any kind are permitted in the pool. Jumping and excessive splashing are also not allowed.  

Rollaway Beds 

Rollaway beds are available upon request and are subject to availability. 

Dress Code 

Proper attire, including shirts and shoes are required in all hotel facilities, including restaurants.  

Smoking Policy 

The Charleston Place is a 100% smoke-free property. A $300 per day cleaning fee will be charged for smoking in any indoor spaces, balconies, or outdoor patios. 

Accessibility 

The Charleston Place is committed to ensuring our website is accessible to all. We use AccessiBe to enhance accessibility and create an inclusive experience for every visitor. Learn more about our accessibility efforts here. 

Hotel Accessibility Features 

We are dedicated to ensuring a comfortable and inclusive experience for all guests. Our accessibility features include: 

• Accessible entrances for the main hotel, fitness center, spa, meeting spaces, restaurants, and lounges 

• ADA-accessible swimming pool with a lift 

• Clear pathways to guest rooms, meeting rooms, and amenities 

• Elevators and designated ADA parking (adjacent city lot) 

• Service animals are always welcome 

Accessible Guest Rooms Upon Request 

• 32-inch wide doorways 

• Roll-in showers, grab bars, and bathtub seats  

• Adjustable hand-held shower wands and lowered vanities  

• Hearing and vision accommodations, including closed-caption TVs, TTY-compatible phones, and flashing door knockers 

• Lowered peepholes, deadbolts, and electrical outlets 

For specific ADA rooms or equipment needs, please contact our reservations team—we’re happy to assist with any special requests. 

Photography Policy 

To protect the privacy and experience of all guests, photography at any BHC property is subject to the following guidelines: 

Guidelines: 

• Guests of the hotel are welcome to take personal photos in public areas. 

• Professional photography is only permitted in connection with a booked event at The Charleston Place and must be arranged in advance. 

• Event photography requests require at least 14 days’ notice. 

• Unauthorized professional photoshoots will not be permitted. 

• No production or photoshoot equipment is allowed unless part of an approved filming or production. 

• Drones are strictly prohibited unless licensed and pre-approved by hotel management. 

• Photography is only allowed in designated areas. 

• To respect guest privacy, photos inside or around the hotel should not prominently feature other guests. 

• Photographers may not rope off or reserve any part of the property. 

For event-related photography inquiries, please contact marketing@bhc.com or speak with Concierge at The Charleston Place or The Cooper.  

The Charleston Place Hotel Gift Card Terms & Conditions 

Use & Acceptance 
By purchasing or using a Charleston Place Hotel Gift Card, you agree to these terms and conditions. 

Where to Use 
Gift Cards can be used at The Charleston Place Hotel, including The Spa, Charleston Grill, The Palmetto Cafe, The Thoroughbred Club, Meeting at Market, and Community Perk. 

Balance & Expiration 

• Gift Cards never expire. 

• A $2 monthly fee applies after 24monthes of inactivity until the card is used again.  

Redemption & Restrictions 

• Gift Cards are not redeemable for cash, refunds, or credit (except where required by law). 

• They cannot be used to purchase additional Gift Cards. 

Lost, Stolen, or Damaged Cards 
Lost, stolen, or unauthorized Gift Cards will not be replaced. 

Resale & Fraud 

• Gift Cards may not be resold or purchased through unauthorized vendors. 

• The Charleston Place Hotel reserves the right to cancel any fraudulent cards. 

Other Terms 

• The Charleston Place Hotel is not responsible for unauthorized use of Gift Cards. 

• Terms are subject to change and will be updated at charlestonplace.com/giftcardterms. 

For inquiries, visit the front desk or any participating outlet. 

Dispute Resolution 
For U.S. residents, disputes must be resolved through binding arbitration or small claims court, in accordance with applicable law. Non-U.S. residents may submit disputes in writing to legal@beemok.com.