Privacy Policy – How We Collect Information And Use It

Notwithstanding anything to the contrary contained herein, if information is being collected from an American Express card member in connection with an American Express event, we will not distribute, share, market or sell any card member information, or use such information other than as strictly necessary for the purpose of providing the benefits or information related to the applicable American Express event. Furthermore, we shall delete all card member data immediately following the duration of the applicable event.

We take the utmost care to ensure that the personal information we obtain from you is used only for the purposes we describe.

You may wish to submit a message or question to The Charleston Place using our online forms or to subscribe to our email list using our sign-up feature. In response, we may ask for information, such as your name, email, and ZIP code. In the event you opt to provide us with this information, we will only use it for the purpose specified.

Personal information collected during the reservation process may be used to communicate with you about your stay(s) at The Charleston Place.

In addition to the potential need to communicate with you about your stay(s) at The Charleston Place, we always seek to improve our online booking, marketing and other services and may, therefore, collect and analyze information from and/or about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage) to that end.

The Charleston Place uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We will use cookies to keep track of you whilst you navigate the website. Cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

The Charleston Place uses Google Analytics to evaluate the user experience of the website. Google Analytics provides statistical and other information about the website using cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google stores this information.

If you choose to subscribe to The Charleston Place Contact List using the sign-up feature, please know that all communications will provide an opt-out button to allow you to choose not to participate in future online marketing. In deciding whether to join such lists, please note that they are only used for The Charleston Place purposes. American Express Snow and Skate event attendees will not be automatically added to any marketing email lists and all card member data will be deleted immediately following the duration of the applicable event. We do not sell, rent or share any of your personal information on such lists with any other party, including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe. unsubscribe@charlestonplace.com

Guest Reservations collects personal information as outlined in this Privacy Policy. In particular, Guest Reservations may collect the following personal information about consumers: Information You Provide to Us: We collect information from you when you voluntarily provide it to us, such as your name, email address, telephone number(s), or address; Content You Make Public.: We may collect information from you that you publicly upload, such as when you post a review or comment; Transaction and Payment Information: We may gather information from you when you make a reservation through the Site or contact our Reservations Team; Device/Internet Connection Information: When you use the Site, we automatically gather information made available by your web browser, internet service provider, and device, depending on your settings; Internet Activity Information: We may collect information about your browsing history, search history, and information regarding your interaction with a particular website, application, or advertisement, including the Site; Geolocation Information: We may collect geolocation information, such as your address or IP address; and Other/Inference Information: We may collect other information from you, such as when you contact us or if we create a profile using the information obtained above.

Guest Reservations uses the information we’ve collected from you for business purposes, including for security, to fulfill your orders or requests, to improve products and services, to improve the Site, to personalize user experience, to communicate with users, and to create deidentified aggregate information, as well as for commercial purposes, including to advertise to you, to build a profile, and to advertise to others. Guest Reservations shares your personal information as directed by you, as outlined in this Privacy Policy. In particular, Guest Reservations may share your personal information to the following third parties: (1) companies related to our booking platform, including the respective hotel with which you book, as mentioned above, (2) service providers that allow us to operate, such as payment processors and customer management, for the foregoing business purposes, (3) affiliated entities and, if any, entities related to any subsequent acquisition, merger, sale, or other change of control, for the foregoing business purposes, (4) government officials and private parties to comply with legal obligations and prevent illegal, fraudulent, or injurious actions, (5) advertising partners, such as through the referenced cookies, for the foregoing commercial purposes, and (6) other consumers to advertise any public content, such as reviews or comments, that you make public. Guest Reservations does not sell personal information.

CALIFORNIA RESIDENTS

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser.

California Civil Code Section 1789.100, also known as the “CCPA,” allows California residents to request to access all information that Guest Reservations has collected and retained about you, for the past 12 months and under certain circumstances, for the purposes of correcting, amending, downloading, or deleting such information. In particular, you have the right to request that Guest Reservations disclose the following: the categories of information we have collected about you; the categories of sources from which the information is collected; the business or commercial purpose for collecting the information; the categories of third parties with whom we share the information; and the specific pieces of information we have collected about you.

To make a request, please contact us using the contact information below and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within 45 days following receipt of your request. To protect your privacy and security, we may take reasonable steps to help verify your identify before granting access, making corrections, providing you with information, or deleting information.

YOUR CONSENT TO THIS PRIVACY POLICY

Use of the charlestonplace.com website signifies your consent, as well as the consent of the company for whom you use our website and whose information you submit (if any) to this online Privacy Policy, including the collection and use of information by The Charleston Place, as described in this statement, and signifies agreement to the terms of use for our website. Continued access and use of our website without acceptance of the terms of this Privacy Policy relieves The Charleston Place from responsibility to the user.

CHANGES TO PRIVACY POLICY

We may amend this Privacy Policy at any time by posting the amended terms on the Site. You are responsible for checking this Privacy Policy when you visit the Site to review the current policy. Guest Reservations will use the information collected on the Site in accordance with the Privacy Policy under which the information was collected. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

HOW TO CONTACT US

If you have questions or concerns regarding this policy, you should contact our Marketing Team at marketing@bhc.com

This Privacy Policy was updated October 8th, 2024